Digi Store Registration:
You can select and confirm your installation day and time when you register your plan with our friendly agents in our stores.
Online Registration:
a. You can select your preferred date and time as part of your registration, and we will contact you within 48-hours to confirm your installation appointment.
b. Upon confirmation with our friendly agent, you will receive an e-mail detailing your appointment date and time.
A standard installation may differ from home to home, depending on the distance of the fibre cable and other factors. On average a standard installation may take approximately 2 hours.
Kindly contact our Customer Service at 016-2211800 or walk into the Digi Store or Digi Store Express you registered to reschedule your appointment date.
Standard installation service is free for all Digi Internet Freedom plans but customer will have to bear the costs for non-standard installation.
Standard installation will include the following elements:
Yes, you must be present during installation or designate a person aged eighteen (18) and above to be present on your behalf (the “Designated Person”). If a Designated Person is present on the Installation Date, you hereby agree and authorize the Designated Person to sign the Service Acceptance Form on your behalf.
If your Digi Internet Freedom installation is not successful, Digi Authorized installer will either try to resolve the issue on the day itself or reschedule another session for installation upon performing further investigations.
You will not be able to subscribe to our Digi Internet Freedom plans. However, you can still subscribe to our broadband plans. Find out more at https://www.digi.com.my/shop/broadband/postpaid-plans
Non-Standard Installation includes any of the following: Trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.
