Internet Cili Padi Support

Support Detail
Who can purchase the Internet Cili Padi Bonus Pass?

All Digi Mobile Prepaid customers are eligible to purchase the Internet Cili Padi Bonus Pass.

How do I purchase the Internet Cili Padi Bonus Pass?

You can purchase the Internet Cili Padi Bonus Pass via MyDigi > Add-ons or by dialling *116*2# and following the steps.

How do I get the biGBonus 1GB which is valid for use from 1 pm to 7 pm?

You will get it automatically after you purchase the Internet Cili Padi Bonus Pass (i.e. no redemption required). 

From 1 pm to 7 pm, the biGBonus quota will be utilized first before the rest of your Internet quota.

What happens if I purchase the Internet Cili Padi Bonus Pass after the biGBonus 1GB time band (e.g. 8 pm)?

As the Internet Cili Padi Bonus Pass is valid for 24 hours, you will get to enjoy the biGBonus 1GB on the day of purchase or on the following day, as long as it is still within the 24-hour time frame.
 

Scenarios of Different Purchase Times

When can customers use the Internet Cili Padi Bonus Pass?

 

1

Customer purchases it at 11 am

The customer can use the biGBonus 1GB from 1 pm – 7 pm on that same day.

2

Customer purchases it at 3 pm

The customer can still use the biGBonus 1GB from 3 pm – 7 pm on the day of purchase. If there is still any remaining unused quota, the customer can continue to use it from 1 pm – 2.59 pm the following day.

3

Customer purchases it at 8 pm

The customer can use the biGBonus 1GB from 1 pm – 7 pm the following day.

What is the validity period of the Internet Cili Padi Bonus Pass?

The Internet Cili Padi Bonus Pass expires 24 hours after purchase.

Can I still purchase the Internet Cili Padi Bonus Passes if I already have an existing Internet plan?

Yes. You can purchase the Internet Cili Padi Bonus Pass on top of your existing Internet plan.