Broadband Support

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What are the changes on Standard Billing charges?

Effective 1 May 2017, there will be a monthly fee of RM5/month for paper bill statements for paper bill statements, as part of our Deep Green initiative, to promote e-Bills.

Customers can opt for paperless e-Bills via MyDigi, whereby they can view and download their bills for FREE via http://digi.my/bill

I’m an existing subscriber with an Itemised Bill subscription. Will there be any changes to my subscription fee?

There will be no changes to the subscription fee for Itemised Bills, which remains at RM5/month per account.

What does Standard Billing consist of?

Standard Billing consists of your Account Summary and Details Of Charges only (No Itemised Billing).

Who will be charged for the New Standard Bill fee?

The new Standard Bill subscription fee will be applicable to all Digi’s Existing & New Mass Postpaid customers who subscribe for paper bills (i.e. Standard Bill only or with Itemised Billing).

Do I have an option not to receive/subscribe to any paper bill?

Yes, you can go paperless by changing your billing medium to either PDF Email or SMS Bill. You may walk-in to a Digi Store or call the Customer Service Helpline at 016-2211800 to unsubscribe the Standard bill and/or Itemised Billing. You can then download your bill via MyDigi for FREE.