This Promotion is open to all MyDigi users who are Digi Prepaid voice rate plan subscribers except Digi Prepaid Smart Plan V1 and Digi Prepaid Broadband subscribers.
Reload Support
Support Detail
Who is eligible for this Promotion?
What can I do with the Free Credit?
Free Credit can be used for all purposes such as voice calls (excluding Premium calls to 1051, 1800,1300), SMS, MMS, IDD and Internet except Talktime Extend, Talktime Transfer, International TalktimeTransfer, Digi Direct Billing (purchases from Google Play, App Store, Apple Music, iTunes etc), roaming services and renewal charges.
How long is the usage validity of my Free Credit?
Free Credit is only valid for 3 days after reload.
Can I accumulate Free Credit by reloading multiple times?
Yes, you can accumulate Free Credit by reloading multiple times. However, the Free Credit you collect each time will have only 3 days of usage validity after reload.
Can I increase the validity of my Free Credit by reloading within the validity period?
No, the usage validity is fixed at 3 days.
How do I check the Free Credit?
You can check the Free Credit balance via your MyDigi app > Usage > Others > View details.
How will I know that I am eligible for the Free Credit?
Upon a successful reload via the MyDigi app or web, you will receive an SMS to notify you that you have received Free Credit.
What happens to the Free Credit if I change my Prepaid rate plan?
Free Credit that you enjoy earlier cannot be used under the new rate plan. Any Free Credit will be forfeited as soon as rate plan is changed.
I am a broadband user, am I eligible for the Free Credit?
No, this promotion is only applicable for Digi Prepaid voice plan subscribers.
Why am I facing difficulties loading the app?
Please ensure that you are on a device with the latest iOS 10 or Android 5.0 and above operating system, in order to enjoy a seamless experience.
I am still with the old MyDigi app, can I enjoy this offer?
No, you can’t as this offer is only applicable for users on the all-new MyDigi app (v5.0.0 and above).
Are all reloading methods in MyDigi eligible to receive Free Credit?
The offer is only available for online reload via the MyDigi app or Web, and not applicable for reloads via coupon or the *116# Internet menu.
How can check my MyDigi app version?
Log in to MyDigi app, and click the menu bar to find out the app version.