• Dial *800# (select 1 for “Check Internet Quota”; select 2 for “Check Voice Minutes”)
• MyDigi App (go to “View Details”- select “Internet” to check Internet Quota balance; select “Voice” to check voice minute balance)

The roaming pass is valid only with AeroMobile network. Visit Aeromobile website to discover their list of airline partners and which type of aircraft they support. Please note that AeroMobile service is subject to airline scheduling and cannot be guaranteed. Please check the onboard announcement for connectivity option on your flight.

Yes, we offer a 12-hour inflight Internet Roaming Pass. Please note that this roaming pass is only valid with the network, AeroMobile (on selected aircraft). You may purchase the roaming pass by dialling *800*3# when you are onboard the aircraft. Wait till you receive an SMS for successful purchase before you switch on Data Roaming in your Phone Settings and start surfing the Internet.

Yes, but separate charges for both packages will apply. The standard Internet Roaming charges shall apply if your 'Data Roaming' has already been enabled prior to your Roaming Pass purchase. Should you purchase any Roaming Pass on the same day, you will be charged for both the Digi Unlimited Internet Roaming + Roaming Pass. For example, if you were already roaming on Telstra in Australia with Digi Unlimited Daily Internet Roaming and subsequently purchase Roam-1Day-RM5, you will be charged RM36+RM5= RM41 for the same day. We advise that you enable your 'Data Roaming' or 'Cellular Data/Mobile Data' function only after you purchase a Roaming Pass, to avoid multiple charges.

No. Your Roaming Pass will expire automatically when the validity period ends. To avoid being charged with additional roaming rates or fees, you are advised to disable or turn off the 'Data Roaming' or 'Cellular Data/Mobile Data' function on your phone before the validity period expires. You will otherwise be subjected to standard international roaming charges.

Once you have subscribed to a Roaming Pass, you will have to wait for your Roaming Pass subscription to expire before the Daily Unlimited Internet Roaming service can take effect.

No, once you have booked/purchased a Roaming Pass, it cannot be cancelled/refunded.

There is no subscription limit and you may purchase additional Roaming Passes at any point of time. However, note that the validity period for each Roaming Pass will be from the point of activation.

If your Roam Pass voice minutes and Internet quota is exhausted within the validity period, any subsequent roaming usage will be charged at standard roaming rates. Alternatively, you may purchase additional Roaming passes to continue using Roaming voice calls and Internet roaming.
For Roam-1Day-RM5/RM10, you can still enjoy Unlimited Social Messaging [on any chat based application] even though you have used up the 50MB full-speed Internet roaming quota. Should you wish to continue enjoying full-speed Internet/data roaming on other mediums, you may have to purchase another Roaming Pass for more quotas

A Roaming Pass is a roaming service package for subscribers to enjoy Internet and voice services while roaming or travelling abroad.

(Note: Broadband subscribers would not be able to use the voice services from a Roaming Pass.)

The Roaming Pass quota will accumulate with each purchase. The validity period will then apply in accordance with the latest Roaming Pass purchase. For example, if you purchase a Roam-1Day-RM10-NZL pass in New Zealand at 6.00pm, and you then purchase another Roam-1Day-RM10-NZL pass at 11.00pm on the same day before the first pass expires, you will incur a total charge of RM20 (for two passes), and your pass expiry will be on 10.59pm of the following day in New Zealand.

No, Roaming Passes are not available for use in Malaysia.

No, any unutilised Roaming voice minutes or Internet quota from your Roaming Pass cannot be carried forward or transferred. Your unused Roaming voice minutes or Internet quota will automatically expire and be forfeited at the end of the Roaming Pass validity period.

Roaming Pass purchased for a country, from the list of participating countries, can be only used in that selected country and network. For example, Roam-1Day-RM5-AUS can be used only when you are roaming in Australia.

If you choose 'Activate Now' (when you purchase via the MyDigi App) or if you purchase by dialling *800# when abroad, the Roaming Pass activation will almost be immediate, once you have received an SMS notification for successful Roaming Pass purchase.

If you choose to Activate Later (via the MyDigi App), the Roaming Pass activation will occur between 12.00 am - 2.00 am (Malaysian time) according to the date specified during booking of the pass (provided you have received the SMS notification for the successful Roaming Pass purchase).

There are 2 ways to subscribe:
Activate Now:

• Self-subscribe via your phone by dialling *800# (when abroad)
• Self-subscribe via the MyDigi App

Pre-Book & Activate later (up to 7 days in advance):

• Self-subscribe via the MyDigi App

Please note the below points when you subscribe for a Roaming Pass when abroad:

• Prior to departure, ensure that Data Roaming or Cellular Data/Mobile Data is turned off on your mobile phone.
• Upon arrival at the destination, subscribe to the Roaming Pass. You will receive an SMS confirming a successful Roaming Pass purchase. We suggest you manually select the specific/applicable network operator. Then, you may turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone.

• Your Digi Postpaid/Prepaid line should have at least a basic mobile Internet /data plan;
• Your International Roaming service should have been activated
  (For Prepaid, International Roaming service will be auto-activated)
• You must have sufficient credit limit/ balance and your account status should be ‘Active’.

*60 second charging block

Please take note that below usages are not covered under Roaming Voice minutes:
- Roaming voice calls outside the participating network operator.
- Roaming voice calls to any other International numbers other than Malaysia and the Visiting country for which the pass was purchased.
- Roaming voice calls to premium or satellite numbers.
- Voicemail calls/retrieval when roaming.
- Sending and Receiving SMS when roaming.
- Sending and Receiving MMS when roaming.