Self-serve registration allows customers to perform end-to-end registration of SIM cards, from validation to activation stage. During the self-serve registration journey customers will be able to easily register their purchased SIM card by performing the ID and face validation on a mobile web browser using the camera on their mobile devices.
Self-Registration Support
Support Detail
What is self-registration?
Are there any requirements to self-register the prepaid number?
Yes. The following are the requirements:
- You must have less than 5 prepaid SIM cards registered to your ID.
- You will need either of the following valid IDs:
- Malaysian Identity Card (MyKad)
- Passport
- MyKas ID
- MyTentera ID
- MyPR ID
- You must be connected to the Internet, either over WiFi or hotspot/mobile data, to complete the registration.
- You must have a working camera on your device to be used for registration.
What are the steps involved to complete this self-registration process?
Get a device (mobile phone/tablet) with an internet connection. Prepare your ID and be in a room with good lighting.
Step 1: Scan the QR Code at the back of the SIM pack to access the sim registration page.
Step 2: Upon reaching the registration page, scan the barcode on the SIM pack to register SIM pack.
Step 3: Upon successful verification, scan your ID.
Step 4: Once your ID has been successfully verified, proceed to complete your facial recognition.
Step 5: You will be redirected to completion screen.
You can then proceed to insert sim card into your phone and wait for 2-5 minutes for sim activation SMS.
What are the documents needed to complete the self-registration process? Do I need the original of my valid documents to proceed with the self-registration process?
Yes, please use only your original, valid documents in the registration process. You can use any one of these documents:
- Malaysian Identity Card (MyKad)
- Passport
- MyKas ID
- MyTentera ID
- MyPR ID
Can I amend and/or correct any details after scanning the barcode, ID, and face (via selfie) and completing the self-registration process? For example, change in name/address?
No, customers are not able to make manual modifications to their details once scanned. However, you can re-scan your ID should the information scanned prior is incorrect to register with the correct information.
Passport users will have to key in their local address manually.
What are the possible errors I might face during self-registration?
| Unexpected Error Scenario | What to do? |
|---|---|
| a. SIM Barcode already exists in the system. | The SIM card you are trying to scan has already been registered before this. For further assistance, you can visit a Digi Store near you. |
| b. The information/details scanned from my ID do not match my ID. | Proceed to re-scan the ID to ensure that the correct details are scanned |
| c. Face Recognition failed. | You will have to redo the face recognition selfie in a well-lit area. |
| d. Eligibility check failed. The message on the screen reads: “We are unable to process your request. For further assistance, please visit a Digi Store near you.” | Please contact our Customer Service representatives or visit a Digi Store near you for further assistance. |
What can I do to get further assistance on self-registration?
You may contact our customer service representative at 016-2211800 or head to any Digi stores for assistance.